Cancelling your subscription

Monthly subscribers

Your subscription will cancel at the end of your last paid billing term. For example, if your subscription is charged on the 11th of the month and you cancel on the 20th, you will retain access to Hello Epics through the 11th of the next month.

Annual subscribers

Cancelling an annual subscription prevents automatic renewal of your account when your term ends. You will still have full access to Hello Epics until your term ends and you may incur additional charges if your member count increases. If you want to cancel your account entirely and receive account credit for the remainder of your term please write to support@helloepics.com.

Cancellation instructions

To cancel your subscription, click the "Hello Epics" link at the top right of your Trello board, then click the "Billing Preferences" link from the resulting menu. A new page will open.

Scroll down to the "Subscription" section of that page. Click on the "Manage" button at the top right and then click "Cancel subscription."

A confirmation page will open. Clicking the orange button will cancel your subscription to Hello Epics. We greatly appreciate any feedback you leave regarding the reason for your cancellation!

Of course, if you ever decide that you'd like to start your subscription back up, email us at hello@helloepics.com, and we'll get you going again as soon as possible!

Card relationships after cancellation

If you cancel your subscription but do not remove Hello Epics from your Trello board you will still be able to see existing card relationships. You will not be able to add more or edit them. If you remove Hello Epics from the board after cancellation your card relationships will display as Trello attachments.

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